Product Advocate

Boston, Massachusetts, United States · Product & Engineering expand job description ↓

Description

At ProfitWell, building great products to help subscription companies grow is core to everything we do. Our Product Team's top priority is making our customers successful and to ensure that their experience using ProfitWell is delightful.

As a Product Advocate, you will become an expert in the ProfitWell Suite of products, including Metrics and Retain, and help drive product development. This is a demanding role that requires a unique skillset. As the voice of ProfitWell, you will act both as an advocate for our product, and as a champion for our users. You will serve as as liaison between sales, design, and engineering. This is the perfect role for someone interested in Product Management.

What you’ll do on the Product Team at ProfitWell:

  • Drive product development from insights gathered from support and customer feedback
  • Analytically study product usage metrics to create positive feedback loops and drive free to paid conversion
  • Take ownership of technical issues and customers' problems from beginning to end
  • Contribute to the ongoing learning and success of our customers by expanding the knowledge base
  • Assist Sales team with product expertise and implementation

Metrics to measure success:

  • % of signups that become active users
  • % of active users who become paid users
  • Time per session
  • Number of support tickets per active user account
  • NPS

Requirements

About you and what type of skills you'll need:

  • You care deeply, genuinely and passionately about building great products and solving problems for customers
  • You are skilled at explaining technical problems succinctly and clearly.
  • You are a naturally empathetic and articulate communicator.
  • You’re not afraid to dive into unfamiliar data, quickly get up to speed, and provide value to the greater team

Benefits

Why ProfitWell?

At ProfitWell, you’ll learn more than you ever thought imaginable amongst a team that’s incredibly focused on their mission to help SaaS companies grow through pricing, analytics, and retention tools.

Perks

  • Time when you need it - flexible hours and vacation
  • Fully-stocked break rooms with complimentary food and drinks
  • All the gear to help you be successful
  • Dog-friendly office
  • Frequent company and team outings, including kayaking, hiking, retreats, trivia, and other events put together to bond and blow off steam
  • Opportunity to work with top software brands

Benefits:

  • Competitive salary and bonus structure
  • Equity in a thriving company with no outside ownership. We’re 100% team member owned.
  • Premier medical benefits
  • 401k
  • Paid parental leave
  • Incredible career development in an exciting environment

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