Customer Success Manager

Boston, Massachusetts, United States · Product & Engineering

Description

At ProfitWell, customer experience is core to everything we do. Our Product Team's top priority is to make our customers successful and to ensure that their experience using ProfitWell is delightful, by delivering high-quality, speedy, personable and conversational support.

As a Customer Success Manager, you are responsible for the success of our customers. This is a demanding role that requires a unique skillset. As the voice of ProfitWell, you will act both as an advocate for our product, and as a champion for our users. Your job is to ensure that ProfitWell customers have the best experience possible, no matter what channel they choose to contact us. We take customer service seriously and this position is essential to the team's success. This is the perfect role for someone looking to get into Product Management, Product Marketing, and Sales.

What you'll do on the Product team at ProfitWell:

Requirements

About you and what type of skills you'll need:

Bonus Points:

Benefits

Traditional Customer Support Rep

ProfitWell Customer Success Manager:

Why ProfitWell?

At ProfitWell, you’ll learn more than you ever thought imaginable amongst a team that’s incredibly focused on their mission to help subscription companies grow through pricing, analytics, and retention tools.

Perks

Benefits

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